Refund & Cancellation Policy
No refunds. All sales are final. Plans renew automatically until you cancel auto-renew.
All sales are final. We do not offer refunds under any circumstance.
We want you to be confident when you subscribe to FeeSend. This policy explains our no-refund policy, how automatic renewal works, and how to cancel it.
1. Free trial
Every new account starts with a 7-day free trial that includes a few free stars. No payment is taken during the trial, so no refund is required. You can stop using FeeSend at any time before the trial ends without being charged.
2. No refunds
We do not provide refunds for any plan, renewal or star pack, including but not limited to unused stars, unused days of a plan, renewals you forgot to cancel, upgrades, downgrades, plan switches, or stopping use of the app early. All payments are final and non-refundable. Please cancel auto-renew before your renewal date if you do not want to be charged again.
3. Stars
Stars (prepaid message stars) are non-refundable, whether used or unused, and cannot be exchanged for cash. Stars stay in your wallet until you use them. Stars spent on a message that WhatsApp could not deliver are returned to your wallet automatically.
4. Automatic renewal
Paid plans are subscriptions. When you subscribe you authorise automatic payments (UPI Autopay, card or e-mandate) through our payment partner, Razorpay. Your plan renews automatically every 30 days (monthly) or every 365 days (yearly) and the plan price is charged on each renewal date until you cancel auto-renew. Your bank or Razorpay notifies you before each automatic debit, and the app shows your next renewal date and amount in Billing.
If a renewal payment fails, your plan stays active for a short grace period while the payment is retried. If it still fails, your account returns to the free tier.
5. How to cancel auto-renew
- In the app: Settings › Billing › Cancel auto-renew, or
- Email appfeesend@gmail.com from your registered Google email address at least 24 hours before your renewal date.
Cancelling stops all future renewals. Your plan stays active until the end of the period you have already paid for, then your account returns to the free tier; your data and unused stars are kept. No refund is given for the current period. Deleting your account also cancels auto-renew immediately, without a refund. You can also cancel the mandate from your UPI app or bank; please cancel in FeeSend as well so your account shows the correct status.
6. Payment errors
If a payment was deducted but your plan or stars were not credited, or you were charged twice for the same renewal because of a technical error, contact us within 7 days with the payment reference. After verifying it we will credit your FeeSend account with the missing plan days or stars. Payment errors are corrected through account credit, not cash refunds. A payment that failed at your bank and was never received by us is reversed by your bank automatically.
7. Exceptions
There are no exceptions to our no-refund policy except as may be strictly required by applicable law. Refunds may still be denied where there is evidence of abuse or violation of our Terms of Service.
8. Contact
For billing questions or to report a payment error, email appfeesend@gmail.com with the Google email address of your FeeSend account and the payment reference (Razorpay payment ID).