Data Deletion Instructions
How to request deletion of your data from FeeSend.
FeeSend respects your right to control your data. This page explains how you can request deletion of the data associated with your FeeSend account, including data processed through the WhatsApp Business Platform. For full details on how we handle information, see our Privacy Policy.
Option 1 — Delete your account in the app
- Open the FeeSend mobile app and sign in.
- Go to Settings and open your Account section.
- Tap Delete account, read what will be removed, type DELETE, and confirm by signing in with the same Google account again. This identity check protects your account from being deleted by someone else using your phone.
Deleting your account in the app is immediate and permanent: your FeeSend account and all the business data associated with it are removed from our systems straight away, and cannot be recovered.
Option 2 — Request deletion by email
If you cannot access the app, email appfeesend@gmail.com from the email address registered on your account, with the subject line "Data Deletion Request", sent from (or mentioning) the Google email address you use to sign in to FeeSend. We will verify your identity and process the request.
What gets deleted
- Your FeeSend account and profile (name, email, profile picture).
- Business data you added, such as members/customers, fees, payment records, notes, groups, tags and templates.
- Message history and conversation data processed through the Platform, including WhatsApp message bodies, delivery metadata and inbound routing records stored on our systems.
- WhatsApp consent records, payment-proof screenshots and QR images stored in object storage.
If you are a customer of a FeeSend business
FeeSend is used by businesses to message their own customers from a shared FeeSend WhatsApp number. If you received messages from a business through FeeSend and want your data deleted, contact that business first — it controls its customer records. Once the business verifies your request, it can have FeeSend delete your contact details, message history, payment proofs, attendance records and consent record from our systems. You can also email us at appfeesend@gmail.com and we will forward the request to the business.
What may be retained (and why)
- Legal and accounting records: limited billing and transaction records may be retained where we are required to keep them by tax, accounting, or other applicable law.
- Message data already scheduled for purge: raw webhook payloads (which may include message text) are kept for up to 30 days for delivery troubleshooting. Your WhatsApp message records are deleted together with your account.
- Backups: a short-lived copy of deleted data may persist briefly in encrypted backups, which age out on our standard backup cycle.
- Aggregated data: non-identifiable, aggregated statistics that cannot be linked back to you.
We do not retain your Personal Information longer than necessary to provide the service or to meet legal obligations.
Processing time
Verified deletion requests are actioned within 30 days. We will confirm completion to the email address you contacted us from.
Opting out of messages
You can stop messages from a business at any time by replying STOP to its WhatsApp thread. FeeSend records the opt-out for that business and blocks further outbound messages to you from the shared FeeSend number. Reply START, or contact the business to opt in again, if you later want to receive messages. An opt-out does not delete your data; use the deletion steps above for that.
Questions
For any questions about data deletion, email appfeesend@gmail.com or our Grievance Officer at appfeesend@gmail.com.